Boots Kitchen Appliances - Information

Boots ADVANTAGE CARD points 4 Points on every £1 spent.
Free Case of Wine on selected Hotpoint Appliances.
Double Advantage Points on Smeg FAB Refrigeration.
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Name Boots Kitchen Appliances
Rating & reviews Retailer Rating: 4.24 / 5 1811 reviews
Retailer Web Page Go to store Go to store
Membership N/A
Payment Options Switch, Delta, MasterCard, American Express or Visa cards.
Member Card Boots Advantage card points - 4 points for every £1 spent!
Pay by Installment N/A
Refund Policy Refunds can only be made by the same method used for the purchase. If for any reason you need to return an item within 7 working days of receiving the delivery, please call the Boots Kitchen Appliances customer help line (Tel: 0870 458 7 458)
Return Policy If goods are faulty, following confirmation by the manufacturer, you may return them free of charge by calling 0870 458 7 458. If you do decide to return the goods to us for any other reason we do make a charge of £49.99 for collection.
Delivery All deliveries will be made to you by our courier. We do our best to secure delivery within 3-7 working days of the date of your order for all mainland UK deliveries. . Delivery available within a 4 hour window so you don’t have to wait in all day. A 2 me
Cost of Delivery £19.99 (regardless of the amount in the order)
Head Office Address Boots Kitchen Appliances, Aspinall House, Middlebrook, Bolton, BL6 6QQ
Telephone 0870 458 7 458
Fax 0870 9001 649
Telephone Order 0870 458 7 458
Number of Stores N/A
Guarantee Standard Manufacturers Warranty
Low Price Guarantee N/A

Customer Satisfaction Evaluation Customer Satisfaction Evaluation

Overall purchase experience
4.2 / 5
4.2 / 5
Based on 1811 reviews
Likelihood to buy again
4.2 / 5
4.2 / 5

Evaluation of Delivery

Customer support
4.1 / 5
4.1 / 5
On-time delivery
4.2 / 5
4.2 / 5
Product met expectations
4.4 / 5
4.4 / 5
Order tracking / status information
4.1 / 5
4.1 / 5
Availability of product you wanted
4.3 / 5
4.3 / 5

Evaluation of Purchase

Price
4.4 / 5
4.4 / 5
Payment options
4.5 / 5
4.5 / 5
Customer support
4.0 / 5
4.0 / 5
Delivery options
4.1 / 5
4.1 / 5
Product information
4.2 / 5
4.2 / 5
Website performance
4.4 / 5
4.4 / 5
Delivery & handling charges
3.7 / 5
3.7 / 5
Ease of placing the order
4.5 / 5
4.5 / 5
Product selection and availability
4.4 / 5
4.4 / 5

Reviews made for this retailer can only be made by consumers who have made an online purchase from this merchant. Read More

Reviews older than 6 months are automatically removed to reflect the retailer's current standards.

Review by Customer Satisfaction Evaluation submitted 28/11/09 Report Review
Overall purchase experience
5 / 5
5 / 5
Comments

You were the cheapest on the net for this item and had the quickest delivery time. Everywhere else were at least £100 more expensive and average delivery was 2 weeks!!! And being that the item was a washing machine, it was quite urgent we had a replacement asap. Delivery service was great too. The 2 chaps were very helpfull, freindly and full of advice... Many thanks JS...

Review by Customer Satisfaction Evaluation submitted 28/11/09 Report Review
Overall purchase experience
4 / 5
4 / 5
Comments

We had to amend our delivery date but, after a slight hiccup in communication with customer services, everything went very well.

Review by Customer Satisfaction Evaluation submitted 27/11/09 Report Review
Overall purchase experience
5 / 5
5 / 5
Comments

From the onset I found my shopping experience with Boots Kitchen Appliances extemely satisfactory. The website was simple to navigate and easy to use. As promised I was informed both by text and telephone message when to expect delivery. The delivery took place within the promised time slot. I would have no hesitation in recommending this website to friends and would certainly purchase any electrical appliances I may require from them in the future.

Review by Customer Satisfaction Evaluation submitted 27/11/09 Report Review
Overall purchase experience
5 / 5
5 / 5
Comments

Ordering process was simple. Product was delivered within time allocated. Very satisfied overall.

Review by Customer Satisfaction Evaluation submitted 26/11/09 Report Review
Overall purchase experience
4 / 5
4 / 5
Comments

Price + product v good. First order did not go through despite bank accepting card. No notice of delivery time as promised. Call centre staff very polite and helpful