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Boots Kitchen Appliances - Information

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Boots ADVANTAGE CARD points 4 Points on every £1 spent.
Free Case of Wine on selected Hotpoint Appliances.
Double Advantage Points on Smeg FAB Refrigeration.

Name
		Boots Kitchen Appliances

			Rating & reviews  
			
					1811 reviews
				
			Retailer Web Page
			
				Go to store 
				
				Membership
				N/A
			
				Payment Options
				Switch, Delta, MasterCard, American Express or Visa cards.
			
				Member Card
				Boots Advantage card points - 4 points for every £1 spent!
			
				Pay by Installment
				N/A
			
				Refund Policy
				Refunds can only be made by the same method used for the purchase. If for any reason you need to return an item within 7 working days of receiving the delivery, please call the Boots Kitchen Appliances customer help line (Tel: 0870 458 7 458)
			
				Return Policy
				If goods are faulty, following confirmation by the manufacturer, you may return them free of charge by calling 0870 458 7 458. If you do decide to return the goods to us for any other reason we do make a charge of £49.99 for collection.
			
				Delivery
				All deliveries will be made to you by our courier. We do our best to secure delivery within 3-7 working days of the date of your order for all mainland UK deliveries. . Delivery available within a 4 hour window so you don’t have to wait in all day. A 2 me
			
				Cost of Delivery
				£19.99 (regardless of the amount in the order)
			
				Head Office Address
				Boots Kitchen Appliances, Aspinall House, Middlebrook, Bolton, BL6 6QQ
			
				Telephone
				0870 458 7 458
			
				Fax
				0870 9001 649 
			
				Telephone Order
				0870 458 7 458
			
				Number of Stores
				N/A
			
				Guarantee
				Standard Manufacturers Warranty
			
				Low Price Guarantee
				N/A

Customer Satisfaction Evaluation

Overall purchase experience

4.2 / 5

Based on 1811 reviews

Likelihood to buy again

4.2 / 5

						Evaluation of Delivery
					
Customer support
							
							4.1 / 5
						
On-time delivery
							
							4.2 / 5
						
Product met expectations
							
							4.4 / 5
						
Order tracking / status information
							
							4.1 / 5
						
Availability of product you wanted
							
							4.3 / 5
						
						Evaluation of Purchase
					
Price
							
							4.4 / 5
						
Payment options
							
							4.5 / 5
						
Customer support
							
							4.0 / 5
						
Delivery options
							
							4.1 / 5
						
Product information
							
							4.2 / 5
						
Website performance
							
							4.4 / 5
						
Delivery & handling charges
							
							3.7 / 5
						
Ease of placing the order
							
							4.5 / 5
						
Product selection and availability
							
							4.4 / 5

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Reviews made for this retailer can only be made by consumers who have made an online purchase from this merchant. Read More

Reviews older than 6 months are automatically removed to reflect the retailer's current standards.

Review by Customer Satisfaction Evaluation submitted 28/11/09

Overall purchase experience

5 / 5

Comments

You were the cheapest on the net for this item and had the quickest delivery time. Everywhere else were at least £100 more expensive and average delivery was 2 weeks!!! And being that the item was a washing machine, it was quite urgent we had a replacement asap. Delivery service was great too. The 2 chaps were very helpfull, freindly and full of advice... Many thanks JS...

Review by Customer Satisfaction Evaluation submitted 28/11/09

Overall purchase experience

4 / 5

Comments

We had to amend our delivery date but, after a slight hiccup in communication with customer services, everything went very well.

Review by Customer Satisfaction Evaluation submitted 27/11/09

Overall purchase experience

5 / 5

Comments

From the onset I found my shopping experience with Boots Kitchen Appliances extemely satisfactory. The website was simple to navigate and easy to use. As promised I was informed both by text and telephone message when to expect delivery. The delivery took place within the promised time slot. I would have no hesitation in recommending this website to friends and would certainly purchase any electrical appliances I may require from them in the future.

Review by Customer Satisfaction Evaluation submitted 27/11/09

Overall purchase experience

5 / 5

Comments

Ordering process was simple. Product was delivered within time allocated. Very satisfied overall.

Review by Customer Satisfaction Evaluation submitted 26/11/09

Overall purchase experience

4 / 5

Comments

Price + product v good. First order did not go through despite bank accepting card. No notice of delivery time as promised. Call centre staff very polite and helpful