Zavvi - Information

Buy the latest DVD & Blu-ray releases, great new games, music, books & more. Extra savings & offers, all with free UK delivery
Name Zavvi
Rating & reviews Retailer Rating: 1.75 / 5 1 reviews
Retailer Web Page Go to store Go to store
Payment Options Visa Credit/Debit, Mastercard, Switch/Maestro, Solo, Delta & American Express.
Refund Policy We will refund your credit/debit card in full once we have received and processed the item (please allow up to 14 working days from date of postage).
Return Policy Must be returned within 28 days of the date of delivery
Delivery UK - 3-5 working days, EU - 15 working days
Cost of Delivery Free Delivery
Telephone 0845 264 0702
Telephone Order 0845 264 0702
Head Office Address Meridian House, Gadbrook Park, Rudheath, Northwich, Cheshire, UK, CW9 7RA
Number of Stores online only

Customer Reviews

Overall Rating
1.8 / 5
1.8 / 5
Based on 1 review

Average Ratings

Quality of retailer website
3.0 / 5
3.0 / 5
Standard of service - ordering
1.0 / 5
1.0 / 5
Standard of service - items in stock
2.0 / 5
2.0 / 5
Quality of sales service and warranty
1.0 / 5
1.0 / 5

Reviews older than 6 months are automatically removed to reflect the retailer's current standards.

Review by jamie0512 submitted 29/10/09 Report Review
Standard of service - ordering
1.0 / 5
1.0 / 5
Quality of retailer website
3.0 / 5
3.0 / 5
Standard of service - items in stock
2.0 / 5
2.0 / 5
Quality of sales service and warranty
1.0 / 5
1.0 / 5
Summary

I thoguht I would give Zavvi a try thining it would be along the same lines a play.com and amazon.co.uk but the service received and delivery was terrible. I would not use them again. Ordered a game for my PS3 on pre-order for deliver on the date of release, and 15 days after release still no game! Zavvi have been very poor in sorting this out and the latest customer representitive that I dealt with even tried to suggest to me that Scotland in outside of the UK and therefore was subject to a longer delivery timescale and that I would have to wait upto 30 days before they would investigate rather than the normal 10days for UK deliveries.

Very poor. They might have 'new mangement' but these guys won't last long with service standards like this.

Do you recommend this retailer?

No