BHS Direct - Information

Trust in BHS Direct. We offer rapid delivery on a huge range of Appliances all at competitive internet prices. Excellent service guaranteed.
Name BHS Direct
Rating & reviews Retailer rating: 2.33 / 5 339 reviews
Retailer website Go to store Go to store
Head Office Address Unit A, Trident Business Park, Huddersfield, HD2 1UA
Telephone 0871 984 4412
Fax n/a
Telephone Order 0871 984 4412
Company name BHS Direct
Payment Options Visa, mastercard, maestro, switch, solo, paypal
Delivery Varies
Cost of Delivery Varies

Customer satisfaction survey Customer satisfaction survey

Overall purchase experience
2.3 / 5
2.3 / 5
Based on 339 reviews
Likelihood to buy again
2.3 / 5
2.3 / 5

Evaluation of delivery

Customer support
2.3 / 5
2.3 / 5
On time delivery
2.0 / 5
2.0 / 5
Product met expectations
2.3 / 5
2.3 / 5
Order tracking / status information
2.7 / 5
2.7 / 5
Item availability
2.0 / 5
2.0 / 5

Evaluation of purchase

Price
4.4 / 5
4.4 / 5
Payment options
4.5 / 5
4.5 / 5
Customer support
3.9 / 5
3.9 / 5
Delivery options
4.4 / 5
4.4 / 5
Product information
4.4 / 5
4.4 / 5
Website performance
4.4 / 5
4.4 / 5
Delivery & handling charges
4.0 / 5
4.0 / 5
Ease of placing the order
4.5 / 5
4.5 / 5
Product selection and availability
4.4 / 5
4.4 / 5

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Reviews older than 6 months are automatically removed to reflect the retailer's current standards.

Review by Customer Satisfaction Evaluation submitted 11/09/14 Report Review
Overall purchase experience
1 / 5
1 / 5
Comments

I ordered my fridge freezer and within 24 hours I received a voice mail from someone called Ben asking that I call him back to confirm my order.
I called back 5 times to no answer just a voice mail.
A week later I received an email saying my order was cancelled and the item wasn't available which resulted in me having to purchase another fridge freezer at £114.00 additional cost.

A very poor service indeed and I wouldn't not return to this company or recommend them to anyone I know. If they closed down tomorrow it would be all they deserved as customer service is not their strong point.