Pixmania.co.uk - Information

Best prices on over 900,000 products IN STOCK! Next day and standard delivery options available + dedicated after sale service
NamePixmania.co.uk
Rating & reviews Retailer Rating: 4.1 / 5 8260 reviews
Retailer Web PageGo to store Go to store
Head Office AddressDSGi Maylands Avenue, Hemel Hempstead, Herts, HP2 7TG
Telephone08700 118 117 /
Fax0033 0145 0136 78 / 0033 0145 0139 07.
Telephone OrderMonday to Friday, 09.00 AM to 05.00 PM
Refund Policy14 working days
Payment OptionsAll major credit cards. Bank transfert. Paypal.
DeliveryNext day delivery (If order is placed before 11am).
Return Policy15 Working days
Guarantee2 Years for most products, 1 Year for TV and Home Appliances.
Member CardYes, the VIPix card
Pay by InstallmentYes
MembershipYes
Cost of DeliveryDepending on product size and delivery chosen.
Low Price GuaranteeYes

Customer Satisfaction Evaluation

Overall purchase experience
4.1 / 5
4.1 / 5
Based on  8260 reviews
Likelihood to buy again
4.1 / 5
4.1 / 5

Evaluation of Purchase

Ease of placing the order
4.2 / 5
4.2 / 5
Product selection and availability
4.3 / 5
4.3 / 5
Product information
4.1 / 5
4.1 / 5
Price
4.4 / 5
4.4 / 5
Website performance
4.3 / 5
4.3 / 5
Payment options
4.5 / 5
4.5 / 5
Delivery options
3.9 / 5
3.9 / 5
Delivery & handling charges
3.7 / 5
3.7 / 5
Customer support
4.0 / 5
4.0 / 5

Evaluation of Delivery

Availability of product you wanted
4.4 / 5
4.4 / 5
Order tracking / status information
4.0 / 5
4.0 / 5
On-time delivery
4.2 / 5
4.2 / 5
Product met expectations
4.4 / 5
4.4 / 5
Customer support
3.8 / 5
3.8 / 5

Reviews made for this retailer can only be made by consumers who have made an online purchase from this merchant. Read More

Reviews older than 6 months are automatically removed to reflect the retailer's current standards.

Review by Pricerunner Customer Satisfaction Evaluation submitted 03/07/09 Report Review
Overall rating
3.0 / 5
3.0 / 5
Comments

Product good, but takes a long time to recive item for such a high postage costs.

Review by Pricerunner Customer Satisfaction Evaluation submitted 02/07/09 Report Review
Overall rating
2.0 / 5
2.0 / 5
Comments

I am disappointed that the site lists items that are not in stock as being available. I appreciate that it is a big job, but this is what keeps me coming back to Pixmania, not the cheapest but normally so reliable.
The delivery speed was very good, I was told on day 1 it wasn't in stock, day 2 I got the invoice and notice that it was on its way, day 3 it arrived.

Review by Pricerunner Customer Satisfaction Evaluation submitted 01/07/09 Report Review
Overall rating
3.0 / 5
3.0 / 5
Comments

ordered item on 16 june was not advised it was out of stock intil I phoned your not too helpful customer service number on 22 june when item had not arrived. goods eventually arrived on 29 june a week after your e mail requesting feedback??

Pixmania.co.uk comments
Thank you for your review. We update the stock levels on our website on a very regular basis to reflect the availability of the item. If an item is no longer in stock we will contact you with an offer of replacement or refund. As soon as the parcel is sent out, an e-mail is sent with a tracking number. You can track you parcel from the time that the courier registered your parcel in their system. Please do not hesitate to contact us on mediator_uk@pixmania.com Best regards, Pixmania Team
Review by Pricerunner Customer Satisfaction Evaluation submitted 30/06/09 Report Review
Overall rating
5.0 / 5
5.0 / 5
Comments

Quick & painless. Thank you

Review by Pricerunner Customer Satisfaction Evaluation submitted 29/06/09 Report Review
Overall rating
2.0 / 5
2.0 / 5
Comments

The Product was a tv set for France not UK had to be returned - was not stated on the website that this Panasonic TV did not match UK setup

Pixmania.co.uk comments
Thank you for your review. We apologise for the inconvenience. Some of our products are European and the electrical plugs sometimes have a 2 pin continental plugs, the voltage is the same and our products are the same spec as you would get in the UK (This is stated in the terms and conditions). If the adaptor was missing, this could have been sent to you by post. Best regards, Pixmania Team
Review by Pricerunner Customer Satisfaction Evaluation submitted 29/06/09 Report Review
Overall rating
5.0 / 5
5.0 / 5
Comments

Great price - almost half the price of Dabs.com. Recommended on my Twitter KevinBland

Review by Pricerunner Customer Satisfaction Evaluation submitted 28/06/09 Report Review
Overall rating
3.0 / 5
3.0 / 5
Comments

Product was good and as advertised. Service was fair, delivery was a little longer and more expensive than other online retailers, however cost of product and availability made up for this. Manual was full English version.
Most disappointing, which really let the company down, was the lack of the correct UK adaptor. Power lead was continental, adaptor supplied but was for a different sort of lead. Would have been so easy to supply either UK product or complete UK lead. Cost of replacement lead or correct adaptor offered, customer services were very prompt - just dissapointed about hassle as could so easily have been avoided.

Pixmania.co.uk comments
Thank you for your review. We apologise for the inconvenience. Some of our products are European and the electrical plugs sometimes have a 2 pin continental plugs, the voltage is the same and our products are the same spec as you would get in the UK (This is stated in the terms and conditions). If the adaptor was missing, we can send you one, please contact us via this e-mail: mediator_uk@pixmania.com. Best regards, Pixmania Team
Review by Pricerunner Customer Satisfaction Evaluation submitted 27/06/09 Report Review
Overall rating
5.0 / 5
5.0 / 5
Comments

Great price, great choice and large stock so was able to order and receive quickly. Delivery and tracking 'experience' was excellent. Overall, we were delighted with buying from you and would recommend you to others.

Review by Pricerunner Customer Satisfaction Evaluation submitted 26/06/09 Report Review
Overall rating
5.0 / 5
5.0 / 5
Comments

The only negative is you say to check time of delivery by phoning after 5.00pm the night before, and then say that the office closes at 5.00pm. Then I checked on the internet, and was then told to check again after 9.00pm. So better tracking would be a vast improvement.

Review by Pricerunner Customer Satisfaction Evaluation submitted 26/06/09 Report Review
Overall rating
4.0 / 5
4.0 / 5
Comments

I was very satisfied with my experience of using Pixmania, there was a wide choice on the website to choose from, complete with full detailed product information. The process of shopping and purchase was just as simple. I would happily consider shopping at Pixmania again.

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