Pixmania.co.uk - Information

Best prices on over 900,000 references ! IN STOCK! Next day and standard delivery options available. Up to 30% OFF with the VIPix card!
Name Pixmania.co.uk
Rating & reviews Retailer Rating: 4.02 / 5 8664 reviews
Retailer Web Page Go to store Go to store
Membership Yes
Payment Options All major credit cards. Bank transfert. Paypal.
Member Card Yes, the VIPix card
Pay by Installment Yes
Refund Policy 14 working days
Return Policy 15 Working days
Delivery Next day delivery (If order is placed before 11am).
Cost of Delivery Depending on product size and delivery chosen.
Head Office Address DSGi Maylands Avenue, Hemel Hempstead, Herts, HP2 7TG
Telephone 08700 118 117 /
Fax 0033 0145 0136 78 / 0033 0145 0139 07.
Telephone Order Monday to Friday, 09.00 AM to 05.00 PM
Guarantee 2 Years for most products, 1 Year for TV and Home Appliances.
Low Price Guarantee Yes

Customer Satisfaction Evaluation Customer Satisfaction Evaluation

Overall purchase experience
4.0 / 5
4.0 / 5
Based on 8664 reviews
Likelihood to buy again
4.0 / 5
4.0 / 5

Evaluation of Delivery

Customer support
3.6 / 5
3.6 / 5
On-time delivery
3.9 / 5
3.9 / 5
Product met expectations
4.4 / 5
4.4 / 5
Order tracking / status information
4.0 / 5
4.0 / 5
Availability of product you wanted
4.4 / 5
4.4 / 5

Evaluation of Purchase

Price
4.5 / 5
4.5 / 5
Payment options
4.4 / 5
4.4 / 5
Customer support
3.7 / 5
3.7 / 5
Delivery options
3.9 / 5
3.9 / 5
Product information
4.2 / 5
4.2 / 5
Website performance
4.2 / 5
4.2 / 5
Delivery & handling charges
3.5 / 5
3.5 / 5
Ease of placing the order
4.1 / 5
4.1 / 5
Product selection and availability
4.4 / 5
4.4 / 5

Reviews made for this retailer can only be made by consumers who have made an online purchase from this merchant. Read More

Reviews older than 6 months are automatically removed to reflect the retailer's current standards.

Review by Customer Satisfaction Evaluation submitted 08/07/09 Report Review
Overall purchase experience
2 / 5
2 / 5
Comments

Part of order was delivered damaged, Pixmania's idea of the customer having to return the item in it's damaged bag and to recoup the cost is not acceptable, and I thought the operatives were hard to understand and one quite rude.

Pixmania.co.uk comments
Thank you for your review. We apologise for the inconvenience. If an item is delivered damaged a enquiry will be opened with the courier to determine what happened to the parcel. They may need to come and inspect the parcel. Pixmania covers all return costs when an item is damaged. We welcome any feedback on our Call Centre, please don’t hesitate to contact us on the below e-mail: mediator_uk@pixmania.com Best regards, Pixmania Team
Review by Customer Satisfaction Evaluation submitted 06/07/09 Report Review
Overall purchase experience
5 / 5
5 / 5
Comments

I knew exactly what I wanted to buy. Pixmania's price was significantly lower. Purchase experience was very positive, proficiently completed and trouble free.

Review by Customer Satisfaction Evaluation submitted 06/07/09 Report Review
Overall purchase experience
4 / 5
4 / 5
Comments

Purchase was ordered Sunday 28th June for delivery within 5 working days which meant it should have been delivered by Friday 3rd July latest in time for use at our daughters wedding on 4th. We were given a delivery date of 06 July which was met but it arrived too late for the event for which it was purchased. Several calls to your support team did not improve the situation.

Can you take this comment as a request for compensation or do I need to write separately? A refund of the delivery charge would seem equitable. Please reply to trevorharrison01@aol.com

Invoice number for your information was CCL101234756 (delivery number 7423079882)

Trevor Harrison

Pixmania.co.uk comments
Dear Mr Harrison Thank you for your review. We apologise for the late delivery. We have two types for delivery, a standard delivery for 2-3 working days and an express delivery for 24-48 hours. None of the options deliver during the weekend. Once the parcel has been dispatched out customers will receive an email with the tracking number and the courier’s website. As you have provided your contact details, an e-mail will be sent to you directly. Best regards, Pixmania Team
Review by Customer Satisfaction Evaluation submitted 06/07/09 Report Review
Overall purchase experience
5 / 5
5 / 5
Comments

Pixmania exceeded my expectations,first class service, from ordering the product to the delivery. have already recommended Pixmania to work colleagues and friends.

Review by Customer Satisfaction Evaluation submitted 05/07/09 Report Review
Overall purchase experience
5 / 5
5 / 5
Comments

Thought the L300 satallite came wire free but had to buy an adaptor which was a little annoying but otherwise very satisfied with what seems to be agood product.Only other grumble, why do they insist on bundling together bits of useless software, which you have to wade through and get rid of to stop an endless stream of annoying pop up registrations and such.

All Pixmania.co.uk products