Appliance Deals - Information

Following appalling customer service from another online company, whom which we had ordered the product for at a cheaper price, we chose to cancel that order as a matter of principle and after speaking to a family member were advised to try appliance direct. Dealing with appliance direct has been straightforward and clear, and their support staff were friendly and helpful. I feel confident in saying that people will often prefer to pay a small amount more to be safe in the knoweldge that they are dealing with a company who has a good understanding of customer service. I would recommned that appliance direct do not lose this asset.

Very good, easy purchase. Good communication throughout order to delivery period. Delivery on time. Good customer service after delivery when a question needed to be asked.

The online ordering was very easy to do with Appliance deals. They keep me informed about the delivery on email and by phone. Also what to expect when the goods arrive,what to do when the goods arrive,and the date and time the goods will arrive. Finally the phone call 15 mins.before the dilivery was also appricated.

The purchase of the cooker was a straightforward process. Delivery time and contact re delivery was very good. Delivery drivers a bit dismissive of the need to check product carefully - they were rushing. Didn't like being called about appliance cover - felt pressurised into taking out this cover. Otherwise, very satisfied.

I had to cancel the order after 2 failed attempts of delivery dates and lies from the customer service people. I was sent a text confirming delivery of my appliance yet when it did not arrive appliance deals were contacted and after a lengthy conversation and lies the order was cancelled.

goods arrived on time, Delivery drivers unpacked the item let me inspect it and then lifted into place they eventook away the rubbish, I was phoned the day before the expected deliveryto tell me the delivery time slot and again on the day of delivery, Appliance deals had many products in stock and explained all in detail its a pity other suppliers are not of the same standards.

The appliance was ordered from this company because we wanted a Brown coloured oven and their website showed that this one was in stock. Phone call received some days later confirming order was ok they are now in partnership with Hotpoint and we would be called day before delivery with a time slot. Second phone call 3 days before delivery with same information. Third phone call day before delivery to say oven was not in stock after all and delivey would be delayed for a further 5 days. Oven already paid for. Planned dinner party had to be cancelled as no oven. They blamed manufacturers. No real apology or offer of compensation e.g. free delivery for inconvenience.

completely satisfied with everything, helpfulness customer service delivery, would definitively use them again and recommend the to others

Simple straightforward transaction, quick accurate communication, all commitments met

Ordered fridge freezer on Sat.informed in stock delivery next Sat. Message on phone Thurs. evening - not in stock and did not know when would be in stock. More food wasted as booked online food delivery for Sat. They blamed hotpoint. Even after all this your website shows this item to be in stock! and early delivery. Not happy!