Appliance Deals - Information

FREE DELIVERY on all orders over £299
 This retailer is ISIS accredited, click to read more about ISIS  This retailer is IDIS accredited, click to read more about IDIS
Name Appliance Deals
Rating & reviews Retailer Rating: 4.51 / 5 606 reviews
Retailer Web Page Go to store Go to store
Payment Options Switch, Maestro, Delta, MasterCard, American Express or Visa cards.
Refund Policy Refunds can only be made by the same method used for the purchase. If for any reason you need to return an item within 7 working days of receiving the delivery, please call the Appliance Deals customer help line (Tel: 0870 458 74 74)
Return Policy If goods are faulty, following confirmation by the manufacturer, you may return them free of charge by calling 0870 458 74 74. If you do decide to return the goods to us for any other reason we do make a charge of £49.99 for collection.
Delivery We do our best to secure delivery within 7 working days of the date of your order. However delivery lead times may vary dependant on the appliance type, manufacturer or stock availability. Delivery available within a 4 hour window so you don’t have to wai
Cost of Delivery Free Delivery on Orders Over £299
Head Office Address Appliance Deals C/o DRL Limited Aspinall House Middlebrook Bolton BL6 6QQ
Telephone 0870 458 74 74
Fax 0870 9001 641
Telephone Order 0870 458 74 74
Guarantee 1 year Manufacturers warrenty

Customer Satisfaction Evaluation Customer Satisfaction Evaluation

Overall purchase experience
4.5 / 5
4.5 / 5
Based on 606 reviews
Likelihood to buy again
4.4 / 5
4.4 / 5

Evaluation of Delivery

Customer support
4.4 / 5
4.4 / 5
On-time delivery
4.5 / 5
4.5 / 5
Product met expectations
4.5 / 5
4.5 / 5
Order tracking / status information
4.3 / 5
4.3 / 5
Availability of product you wanted
4.4 / 5
4.4 / 5

Evaluation of Purchase

Price
4.6 / 5
4.6 / 5
Payment options
4.6 / 5
4.6 / 5
Customer support
4.1 / 5
4.1 / 5
Delivery options
4.5 / 5
4.5 / 5
Product information
4.4 / 5
4.4 / 5
Website performance
4.5 / 5
4.5 / 5
Delivery & handling charges
4.6 / 5
4.6 / 5
Ease of placing the order
4.7 / 5
4.7 / 5
Product selection and availability
4.5 / 5
4.5 / 5

Reviews made for this retailer can only be made by consumers who have made an online purchase from this merchant. Read More

Reviews older than 6 months are automatically removed to reflect the retailer's current standards.

Review by Customer Satisfaction Evaluation submitted 02/09/09 Report Review
Overall purchase experience
5 / 5
5 / 5
Comments

I have been very impressed from the start to finish of this transaction. Ordering and payment were quick,easy and simple. Delivery was arranged at time of ordering and verified the same day. Delivery was then confirmed two days and one day prior to delivery plus a call one hour before the van arrived. Most impressive! Thank you.

Review by Customer Satisfaction Evaluation submitted 02/09/09 Report Review
Overall purchase experience
5 / 5
5 / 5
Comments

Didn't phone when stated concerning time slot for delivery.Otherwise very happy with very early and careful delivery.Rapid delivery is a big plus.

Review by Customer Satisfaction Evaluation submitted 20/08/09 Report Review
Overall purchase experience
5 / 5
5 / 5
Comments

After choosing the appliance i was really pleased with the rapid delivery service you offered. the appliance was purchased Thursday evening, delivered Sat within a four hour place slot.Very pleased.

Review by Customer Satisfaction Evaluation submitted 20/08/09 Report Review
Overall purchase experience
4 / 5
4 / 5
Comments

I was happy with my product, however there does not seem to be sufficiant communication between yourselves and the deleviry, my order was supposed to arrive on sat.15th sep.between 1p.m & 4p.m..this did not happen,as the driver broke down.I was still waiting on monday 17th. and so at midday telephoned appliance deals to find out what was going on, whilst on the phone my order arrived. the deleviry drivers were excelent, extemely helpfull and kind. I just wish that someone could have telephoned me on saturday after the breakdown to advise when my order was going to be delivered instead of leaving me to make all the telephone calls etc.I am disabled and could do without the stress so i think that ther needs to be better cordination between appliance deals and their delivery drivers.

Review by Customer Satisfaction Evaluation submitted 20/08/09 Report Review
Overall purchase experience
5 / 5
5 / 5
Comments

The staff at Appliance deals are very friendly and extremely helpful. I will definitely use them again, and will be recommending them to everyone I know.