Hughes Electrical Direct - Information

Leading supplier of discounted electrical goods established for over 80 years. Inspiring customer loyalty through quality service.
NameHughes Electrical Direct
Rating & reviews Retailer Rating: 4.6 / 5 2191 reviews
Retailer Web PageGo to store Go to store
Head Office AddressHughes Electrical Direct, Internet Sales Dept, 255 - 257 Felixstowe Road, Ipswich, Suffolk, IP3 9BN
Telephone0870 240 7082
Fax01473 321880
Telephone Order0870 240 7082
Number of Stores35
Refund Policyhttp://www.hughesdirect.co.uk/service.php
DeliveryTypically 3-4 working days
Return Policy 7 day return policy.
GuaranteeManufacturers' standard guarantee
Member CardNo
Pay by InstallmentNo
Cost of DeliveryFrom £6.00
Low Price GuaranteeYes

Customer Satisfaction Evaluation

Overall purchase experience
4.6 / 5
4.6 / 5
Based on  2191 reviews
Likelihood to buy again
4.5 / 5
4.5 / 5

Evaluation of Purchase

Ease of placing the order
4.4 / 5
4.4 / 5
Product selection and availability
4.4 / 5
4.4 / 5
Product information
4.2 / 5
4.2 / 5
Price
4.6 / 5
4.6 / 5
Website performance
4.4 / 5
4.4 / 5
Payment options
4.4 / 5
4.4 / 5
Delivery options
4.1 / 5
4.1 / 5
Delivery & handling charges
3.8 / 5
3.8 / 5
Customer support
3.9 / 5
3.9 / 5

Evaluation of Delivery

Availability of product you wanted
4.7 / 5
4.7 / 5
Order tracking / status information
4.1 / 5
4.1 / 5
On-time delivery
4.5 / 5
4.5 / 5
Product met expectations
4.6 / 5
4.6 / 5
Customer support
4.3 / 5
4.3 / 5

Reviews made for this retailer can only be made by consumers who have made an online purchase from this merchant. Read More

Reviews older than 6 months are automatically removed to reflect the retailer's current standards.

Review by Pricerunner Customer Satisfaction Evaluation submitted 03/12/08 Report Review
Comments

Delivery might be improved by giving an am or pm slot.

Review by Pricerunner Customer Satisfaction Evaluation submitted 03/12/08 Report Review
Comments

Absolutely fantastic, it was so easy and the prices were great. I loved the section where you could choose a delivery date to suit you rather than a random one. Delivery was fast too because it even arrived a few hours before the morning post, so at least I had some time to play with it before I left for work. Great shopping experience, would purchase from again and will definitely recommend to friends.

Review by Pricerunner Customer Satisfaction Evaluation submitted 03/12/08 Report Review
Comments

The identification of the product, the price, the order process and the deliver all went smoothly. What more can I expect?

Review by Pricerunner Customer Satisfaction Evaluation submitted 02/12/08 Report Review
Comments

From having seen the special price offer in print to receiving the item took just 3 days. Fabulous price, first class service. Horray for on line purchasing.

Review by Pricerunner Customer Satisfaction Evaluation submitted 02/12/08 Report Review
Comments

I had never purchased from Hughes before but found the item I wanted on your website at a great price. I received a phone call to arrange delivery and it was delivered on time. the delivery man made every effort to leave the item with a neighbour as I was not in. overall - very satisfied.

Review by Pricerunner Customer Satisfaction Evaluation submitted 02/12/08 Report Review
Comments

I was very impressed with how easy it was to find and order the item I was looking for I found the sight both easy and informative and the whole prosess took up wery little of my time, The delivery date and time was good and the item was deliverd on time.

Review by Pricerunner Customer Satisfaction Evaluation submitted 02/12/08 Report Review
Comments

They had the product available with nice short delivery delay which was good, and the price was good also. I would have liked to have been told what time the delivery would have been, even an am or pm would have been good, but I was just given a day. The deliverers were very nice.

Review by Pricerunner Customer Satisfaction Evaluation submitted 02/12/08 Report Review
Comments

I was very pleased with the product & the price. Surprised that a few days after I bought the h-fi for £169 that it had been raised to £229! This latter price was the same as quoted to me by the local (Colchester) Hughes Electrical shop. Shopping comparison sites showed a variation of £149 to £239 - extraodinary!

Review by Pricerunner Customer Satisfaction Evaluation submitted 01/12/08 Report Review
Comments

I ordered an item which was "In Stock" at the time of order (15/09/08) - After taking payment I was suitably informed that the item was "temporarily out of Stock"!! - The item was eventually delivered on 03/11/08 - AND when connected was shown to be faulty - today is 01/12/08 and the item is still not free of fault - yet again waiting for a "new" part for a "new" cooker!!! Overall I find it underhand to state that an item is in stock at time of order when clearly it is not - I would not recommend Hughes Electrical Direct for that reason alone

Review by Pricerunner Customer Satisfaction Evaluation submitted 01/12/08 Report Review
Comments

Hughes were brilliant all the way along the line, confirming the order and delivery date efficiently, and then giving us the phone number of the delivery firm so we could ring to check roughly when the washer was going to be delivered. First class!

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