Frequently Asked Questions
Find all the most common questions about PriceRunner below. Please note we don’t actually sell anything ourselves If you cannot find your question below, you can contact us directly
General
- Does PriceRunner sell anything?
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- PriceRunner is a price comparison site, we not sell any anything but list thousands of products and the retailers who sell them.
- We are a guide to show who sells the product you want and which retailer can give you the best price.
- PriceRunner does not stock sell or deal with any product you buy.
- If you have any queries about your order, you need to contact the retailer directly.
- Does PriceRunner vet retailers before you list them?
- We list retailers who pay for an Enhanced Listing (which includes displaying a logo, direct links and a message from the retailer) and other retailers from who we do not receive any advertising revenue. 'Free' retailers are listed where we believe they are: reputable*; competitively priced; with a range of products and good delivery services; return policies and customer support. Our ambition is to list as many retailers, products and prices as possible, but we can never guarantee that all prices and products are listed on PriceRunner.co.uk, whether they are from 'free' or 'paying' retailers.
- *PriceRunner does not make any claims as to the reliability or quality of the retailers we list, however we will remove a retailer (paying or free) if we believe they are disreputable.
- We urge our users to use their own judgment with the help of: Retailer reviews, posts in the forum, read our safe shopping tips and to look out for the Isis Logo next to the retailer name. Wherever you see this logo, it means that the relevant retailer has:
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- Registered with the ISIS programme and undertaken to trade in a manner that is LEGAL, DECENT, HONEST, TRUTHFUL AND FAIR;
- Had its web site and service reviewed and monitored by IMRG
- Had its Business, VAT and Data Protection registrations checked by IMRG
Reviews
- How do I write a review?
- Most retailers on our site have a review system where once you have made a purchase online, through PriceRunner, you are asked to fill out a short survey. Two weeks after you have made the purchase you are emailed again to fill out a short survey about your experience. This then becomes the published review on PriceRunner. If you have missed this opportunity, please use our Forum to discuss products and retailers.
- Why is my review not showing on the site?
- If you have post your review directly from the PriceRunner site, it will be published the following day.
- How do I edit or remove my review?
- You cannot change or edit a review. If you would like your review removed, please contact infouk@pricerunner.com
Using PriceRunner
- The product/price on PriceRunner does not match the one on the retailer site
- We do list thousands of products and try out best to give the most accurate information. The error could be caused, either by incorrect information given to us by the retailer or a technical error on the site, but as stated on our terms of use always check the product specs on the site you are buying from. Please report this error, leave as many details as possible: about the error, the product name, model, url of the page on PriceRunner.
- How do I find a product?
- Click here to see how easy it is to find a product.
- How do I make a purchase if there is no direct link to Go to Store.
- Some stores don’t have a direct link. The ‘go to store’ button is provided for the retailers who have chosen a partnership with us. In this instance you can click on ‘info on retailer’ just below the retailer name, for their contact details.Read more
Post-purchase
- I have a problem with my order/product
- PriceRunner does not stock sell or deal with any product you buy. If you have any queries about your order or product you need to contact the retailer or manufacturer directly.
- I received a different product to what was listed on PriceRunner
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If you have spotted an error on the site, we will be very grateful if you report the error and we will have it corrected as soon as possible.
We do list thousands of products and try out best to give the most accurate information. The error could be caused, either by incorrect information given to us by the retailer or a technical error on the site, but as on our terms of use, to always check the product specs on the site you are buying from. If the product you received was different to the one on the site you made your purchase from, please contact the retailer directly
Members
- What are the advantages of being a MEMBER of PriceRunner?
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It's free to become a member at PriceRunner. As a member of PriceRunner you benefit from a number of valuable services:
- Write reviews on products and retailers
- Write in the forum
- Enter all of our competitions
- Free bi-weekly newsletter
- Set an alert for price drops
- How can I become a member?
- You can register here
- Why does PriceRunner ask for my details?
- PriceRunner.co.uk does not use, analyze or sell the information you give on an individual level, only in aggregated form for our statistical purposes. We appreciate that providing personal details is not something everyone feels happy with. We do honour your privacy. We do not use this information on an individual level - it will not be possible for people to see this data along with your email address or name. The reason that we ask for this data is to help us to identify the profile of PriceRunner visitors - as a whole - so that we can; a) build a better understanding of our users so that we can enhance the services we offer, and b) attract advertisers to spend money on PriceRunner, thus enabling our free price comparison service to operate. It is not necessary for you to become a member in order to use many of the facilities on PriceRunner, you can easily see products and prices, perform searches, read reviews and take advantage of many other useful features. I hope this helps to explain our situation. If you have any further queries please do not hesitate to contact PriceRunner
- How do I change my details or unsubscribe from your newsletter?
- You can easily change your profile, just log in and click on My profile. - You can tick or untick the Newsletter option. Click here to Change password. Contact us to change your email address or to unsubscribe: infouk@pricerunner.com
- Help
- 5 step introduction
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- Compare prices and retailers
- Make your purchase
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