Shopping Safely on the Internet with PriceRunner and IDIS

PriceRunner want to ensure you have a safe and easy shopping experience with our listed retailers. One of the tools to help you gain more information on a retailer is the IDIS logo next to their names in the listings. Here you will find out what it means for a retailer to be an IDIS member.

In addition to the ISIS rights, as an online shopper with an IDIS-ACCREDITED RETAILER, you have the right to:

	Convenient and reliable delivery service Helpful support with any problems that arise
ISIS -accreditation cannot, of course, guarantee that an e -retailer's service will be problem-free, however, it minimises the likelihood of problems occurring and, in the rare event that things do go wrong, the ISIS team will be standing by to help resolve issues, quickly and efficiently.

More information about the IDIS scheme and the IMRG

• About IDIS Memberhsip?
• How IDIS-Accreditation helps retailers
• How IDIS-Accreditation Works
• IDIS Online Shopper delivery Charter: VERSION 1.0

About IDIS Memberhsip?

The IDIS (Internet Delivery Is Safe) programme was established in 2005 to address the specific challenges associated with internet shopping delivery (see www.imrg.org/IDIS).

IDIS is an extension of ISIS; membership of the IDIS scheme is exclusive to ISIS-accredited retailers, for whom there is no additional cost for voluntary IDIS accreditation.

IDIS-accredited retailers are not required to provide specific delivery services but are required to make best efforts to meet the reasonable expectations of their customers when determining delivery times, and to fulfil orders within 7 days unless customers have consented to a different arrangement (para 7.4.c refers). They are expected to provide their customers with positive delivery experiences, and to have effective recovery procedures in place to deal with any problems that may arise.

At the heart of the IDIS programme is the development of a DELIVERY CHARTER that looks to identify, negotiate and document key success factors, responsibilities and consequent activities in the delivery cycle. For the CONSUMER, the charter will provide a clear understanding of their rights and responsibilities in ensuring that the RETAILER and TRANSPORTER effectively manage the processes of order and delivery.

How IDIS-Accreditation helps retailers

The delivery experience is key to the success of online shopping, however, some internet retailers' services are far better than others. The best give shoppers detailed information and greater choice about how and when they receive their orders. The IDIS logo enables shoppers to easily identify retailers who are investing in appropriate and reliable home delivery services and provide clear delivery information. IDIS helps retailers to differentiate themselves from competitors, and gain significant bottom line benefits through increased efficiency, higher volumes and lower customer churn rates.

How IDIS-Accreditation Works

IDIS accreditation is voluntary and exclusive to ISIS-accredited merchants, transporters and facilitators.

IDIS operates under the ISIS Scheme Rules. Use / misuse is managed by the ISIS Management Team, using the standard ISIS procedures ( see www.imrg.org/ISIS ).

IDIS Online Shopper delivery Charter: VERSION 1.0

As an online shopper with an IDIS-Accredited rertailer, you have the right to:

• Clear delivery information before you place your order
• Convenient and reliable delivery service
• Notification of any delivery limitations / conditions
• Charges that are complete and simple to understand
• Access to information on your order progress / history
• Delivery within the agreed time frame
• Helpful support with attempted / late / failed deliveries;
• Your goods arriving in good condition
• A clear returns process, with any limitations / conditions notified prior to purchase.

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